Responsible Gaming at Roobet New Zealand

Gambling can be entertaining. For most people who play on Roobet, it stays that way. But we also know that for some players, what starts as fun can quietly shift into something harder to manage. This page is here for those moments, whether you are concerned about your own habits, worried about someone close to you, or simply want to understand the tools available to keep play in a healthy place.

We take this seriously. The information below is not a box-ticking exercise. It is a practical guide to the safeguards built into your Roobet account, the warning signs worth knowing, and the local New Zealand support services ready to help, free of charge, any time of day.

You must be 18 or older to hold a Roobet account. If you or someone you know needs support right now, call the Gambling Helpline NZ on 0800 654 655, available 24 hours a day, seven days a week.

Understanding Problem Gambling

Problem gambling is not simply about how much money a person spends. It is about the relationship between a person and gambling: whether it is causing harm to finances, relationships, mental health, or daily life. It can develop gradually, and it does not discriminate by income, age, or background.

The Gambling Helpline NZ defines problem gambling as gambling behaviour that disrupts personal, family, or recreational pursuits. That disruption can look different for different people, which is why recognising the early signs matters.

Signs to Watch For in Yourself

If one or more of these resonate, that is enough reason to use the tools below or reach out for support. You do not have to be in crisis for help to be appropriate.

Signs to Watch For in Someone You Care About

Raising the subject with someone you care about can feel difficult. The Gambling Helpline NZ can offer guidance on how to approach that conversation.

Safer Gambling Tools on Your Roobet Account

Roobet provides a set of built-in controls that let you set boundaries around your play. These are your tools to use proactively, ideally before you feel you need them, rather than as a last resort. You can access them through your account settings.

Deposit Limits

A deposit limit caps how much you can add to your account within a chosen time frame: daily, weekly, or monthly. Once you set a limit, it takes effect immediately. If you decide to increase a limit, a cooling-off period applies before that increase comes into force. Lowering a limit, however, takes effect straight away. This asymmetry is deliberate: it is designed so that a moment of impulse cannot undo a boundary you set thoughtfully.

Deposit limits are one of the most effective tools available because they act before a session begins, rather than during it when emotions can run high.

Loss Limits

A loss limit sets a ceiling on how much you can lose over a defined period. If you reach that threshold, you will not be able to continue playing until the period resets. Like deposit limits, reductions apply immediately while increases are subject to a delay. Setting a loss limit that reflects your genuine discretionary budget, rather than an aspirational one, is the most useful approach.

Session Time Limits

Time can pass quickly during a play session, particularly with fast-paced games. A session time limit caps how long a single sitting can last. When you hit the limit, you are prompted to stop. This tool works well alongside deposit and loss limits because it addresses the time dimension of gambling separately from the financial one.

Reality Checks

Reality check notifications appear on screen at intervals you choose, typically every 30, 60, or 90 minutes. Each notification tells you how long you have been playing in the current session. The purpose is simple: a brief pause to ask yourself whether you are still playing because you are enjoying it, or because you have lost track of time and intention. Many players find these prompts genuinely useful even when they do not feel they have a problem.

Cool-Off Period

A cool-off period temporarily suspends your ability to deposit and play for a short, defined window, typically 24 hours to several weeks. Your account remains accessible, but gambling activity is paused. A cool-off is a good option when you want a break without committing to a longer exclusion.

Self-Exclusion

Self-exclusion is the most significant account-level tool available. When you self-exclude, your account is closed and you are blocked from opening a new one for the duration of the exclusion period. Exclusions can range from six months to five years or longer. During that period, Roobet will use reasonable technical measures to prevent you from accessing the platform.

Self-exclusion is not a sign of failure. It is a clear-headed decision to put a hard boundary in place, and it works best when combined with support from a counsellor or helpline.

To apply for self-exclusion or to discuss any of these tools, contact Roobet support directly through the Help section of your account.

Getting Help in New Zealand

New Zealand has well-resourced, free support services for anyone affected by gambling harm, whether that is the person gambling or someone in their life.

Gambling Helpline NZ

Phone: 0800 654 655
Available 24 hours a day, seven days a week. You can call to talk through what you are experiencing, get advice on how to help someone else, or be referred to a local counselling service. There is no cost and no referral needed. The helpline also offers a free text option: text 8006 if calling feels difficult right now.

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation offers free counselling, financial mentoring, and support for whanau members of people affected by gambling harm. Services are available across the country and online. You can self-refer and there is no waiting list for initial contact.

Lifeline Aotearoa

Phone: 0800 543 354. Lifeline provides general crisis support and can connect callers with gambling-specific services when needed. It operates around the clock.

Your GP

If gambling harm is affecting your mental or physical health, your general practitioner can refer you to funded counselling and support services. This is a straightforward path for anyone already connected to primary health care.

Our Commitment to Safer Play

Roobet operates under a licence issued by the Government of Curaçao, Curaçao Gaming Control Board, licence number OGL/2024/687/0427. Responsible gambling practices are a condition of that licence, not an optional extra.

We do not advertise gambling as a way to make money. We do not target advertising at people who have self-excluded. We do not allow accounts for anyone under 18 years of age, and we apply verification checks to enforce this.

If you believe a minor has accessed a Roobet account, contact our support team immediately.

A Note on Keeping Play in Perspective

Healthy gambling looks like: playing with money you have set aside specifically for entertainment, treating losses as the cost of that entertainment rather than a debt to recover, and stopping when you reach the limit you planned before you started.

If a session ends and you feel relieved rather than entertained, or if you are already planning how to win the money back, those are signals worth paying attention to. The tools above are here precisely for those moments.

You are always welcome to take a break. Your account will still be there if you choose to return, and our support team is available around the clock if you need assistance setting a limit or stepping back from play.

18+ only. Gambling is entertainment, not a source of income. If gambling is causing harm, call the Gambling Helpline NZ free on 0800 654 655, any time, any day.

Responsible Gaming at Roobet New Zealand